Your Questions, Answered

What is the return policy?

We do not accept returns for change of mind or incorrect orders.

We only offer refunds or replacements for:

  • Damaged items
  • Defective items
  • Wrong item received

If this happens, contact us within 7 days with photos/videos at info@myironbag.com.
Where are your products manufactured?

Our products are designed in-house and manufactured by trusted production partners.

This allows us to offer high quality materials, strong magnetic components, and competitive prices while keeping inventory flexible.
How much does shipping cost?

Shipping is completely FREE on all orders.

We believe in simple and transparent pricing no hidden fees at checkout.

Please note that any customs or import duties (if applicable in your country) are the customer’s responsibility.
What happens if my package is delayed?

Delays can occur due to:

  • Carriers
  • Customs
  • Busy seasons
  • Weather

This is normal for international shipping.

Delivery times are estimates, not guarantees.

If your package is declared lost by the carrier, we will send a replacement or refund you.
What if my package says “delivered” but I didn’t receive it?

Please:

  1. Check with neighbors or building staff
  2. Verify your address
  3. Wait 48 hours (sometimes carriers scan early)
  4. Contact your local post office

If still missing, reach out to us and we’ll help you investigate.
How do I contact customer support?

You can reach us anytime at:

📩 info@myironbag.com

We aim to reply as fast as possible.
Do you ship internationally?

Yes!

We ship worldwide with reliable logistics partners.