Refund Policy MyIronBag

Last updated: 07 December 2025


Thank you for shopping with MyIronBag.

Because we use a made-to-order and direct-shipping model with our manufacturing partners, our refund and return conditions are specific. Please read this policy carefully before placing an order.

If you have any questions, contact us at: info@myironbag.com

 

 

1. No Return Policy

 

Due to our logistics model, we do not accept returns, except in cases of damaged, defective, or incorrect items.

We cannot accept returns for:

  • Change of mind

  • Ordering the wrong size or item

  • Disliking the product

  • Customer error in shipping address

 

Please make sure your details and selections are correct before confirming your order.

 

 

2. Refunds for Damaged, Defective or Incorrect Items

 

We offer a full refund or replacement only if:

  • The item arrives damaged

  • The item is defective

  • The item received is different from what you ordered


To request a refund or replacement, you must contact us within 7 days of receiving the product.


When contacting us at info@myironbag.com, include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the damage or defect

 

Without visual proof, we cannot process a refund or replacement.

We reserve the right to approve or deny claims based on the evidence provided.

 

 

3. Order Cancellation

 

Orders can only be cancelled within 24 hours after purchase.

After this period, orders are already being processed and cannot be modified or cancelled.

 

 

4. Lost or Delayed Shipments

 

Because we rely on third-party carriers, delivery delays may occur, especially during peak periods.

Refunds are not issued for:

  • Delays caused by shipping carriers

  • Customs inspections

  • Incorrect addresses provided by the customer

 

If a shipment is officially declared lost by the carrier, we will offer a refund or replacement.

 

 

5. Shipping Costs

 

Shipping costs are non-refundable, except in cases where:

  • The wrong item was sent

  • The item is damaged or defective and a return is determined necessary

 

(However, in most cases, returns are not required due to our product model.)

 

 

6. Refund Process

 

Once your refund is approved:

  • It will be processed to the original payment method.

  • Processing time may take 5–10 business days, depending on your bank.

 

If you haven’t received your refund within this timeframe, please contact your bank first, then reach out to us.

 

 

7. Exchanges

 

We do not offer item exchanges due to:

  • Stock variability

  • Direct shipping from manufacturing partners

 

If your item is defective or incorrect, we will send a replacement.

 

 

8. Fraud Prevention

 

We reserve the right to:

  • Refuse suspicious refund claims

  • Request additional evidence

  • Block customers engaging in fraudulent activity

 

 

9. Contact Us

 

If you have any questions about our Refund Policy, contact us at:


📩 info@myironbag.com